Privacy Policy

Privacy Policy

LOYALELFS TECHNOLOGIES PVT LTD ("Company", "we", "our", or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how Conducto Guru collects, uses, stores, and protects your information.

1. Information We Collect

Personal Information

• Name
• Email address
• Mobile number
• Billing and delivery addresses
• Business details (where applicable)

Transaction Information

• Order history
• Payment transaction references
• Purchase preferences

Technical Information

• Device information
• IP address
• Operating system details
• App usage analytics
• Crash reports

Location Information

We may collect location information to improve delivery services and provide location-based features, subject to your device permissions.

2. How We Use Your Information

We use your information to:

• Provide and improve our services;
• Process orders and payments;
• Coordinate deliveries;
• Communicate order updates and support responses;
• Detect fraud and maintain security;
• Comply with legal obligations;
• Send promotional communications where permitted by law.

3. Sharing of Information

We may share information with:

• Suppliers and vendors involved in fulfilling orders;
• Logistics and delivery partners;
• Payment gateway providers;
• Analytics and technology service providers;
• Government authorities when required by law.

4. Data Security

We implement reasonable technical and organizational measures to protect personal information against unauthorized access, disclosure, alteration, or destruction.

5. Data Retention

Personal information shall be retained only for as long as necessary to fulfill the purposes outlined in this Policy or as required by applicable law.

6. User Rights

Subject to applicable laws, users may request:

• Access to their personal information;
• Correction of inaccurate information;
• Deletion of personal information;
• Withdrawal of consent where processing is based on consent.

Requests may be submitted using the contact details below.

7. Children's Privacy

The Platform is not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors.

8. Third-Party Services

The Platform may contain links to third-party websites or services. We are not responsible for their privacy practices or content.

9. Cookies and Analytics

The Platform may use cookies and similar technologies to enhance user experience, analyze traffic, and improve functionality.

10. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Material changes will be communicated through the Platform or other appropriate means.

11. Grievance Officer

12. Contact Us