Terms & Conditions

Terms and Conditions

These Terms and Conditions ("Terms") govern the access and use of the Conducto Guru mobile application and website ("Platform"), operated by LOYALELFS TECHNOLOGIES PVT LTD ("Company", "we", "our", or "us").

By accessing or using the Platform, you agree to be bound by these Terms.

1. Eligibility

You must be at least 18 years old and legally competent to enter into contracts under applicable laws to use the Platform.

2. About Conducto Guru

Conducto Guru is an online platform facilitating the discovery, purchase, and delivery coordination of premium construction materials, products, and related services from authorized suppliers and vendors.

3. User Registration

• Users may be required to create an account to access certain features.
• You agree to provide accurate and complete information.
• You are responsible for maintaining the confidentiality of your account credentials.
• You shall immediately notify us of any unauthorized use of your account.

4. Orders and Payments

• All orders placed through the Platform are subject to acceptance and availability.
• Prices displayed on the Platform may change without prior notice.
• Payments shall be made through approved payment methods available on the Platform.
• The Company reserves the right to cancel any order due to pricing errors, suspected fraud, or unavailability of products.

5. Delivery

• Delivery timelines are estimates and may vary depending on location, supplier availability, logistics, weather conditions, or unforeseen circumstances.
• Users shall provide accurate delivery details.
• Risk and ownership of products transfer to the user upon successful delivery.

6. Returns and Refunds

• Return and refund eligibility shall be governed by the return policy applicable to the specific product category.
• Products damaged during transit must be reported within 24 hours of delivery with supporting evidence.
• Approved refunds shall be processed through the original payment method within the applicable timeframe.

7. User Obligations

Users agree not to:

• Use the Platform for unlawful purposes;
• Submit false or misleading information;
• Interfere with the operation or security of the Platform;
• Copy, distribute, modify, or exploit Platform content without authorization.

8. Intellectual Property

All trademarks, logos, software, designs, and content available on the Platform are owned by or licensed to LOYALELFS TECHNOLOGIES PVT LTD and are protected under applicable intellectual property laws.

9. Limitation of Liability

To the maximum extent permitted by law, the Company shall not be liable for:

• Indirect, incidental, or consequential damages;
• Delays caused by third-party suppliers or logistics providers;
• Losses arising from misuse of the Platform by users.

10. Suspension and Termination

We reserve the right to suspend or terminate user accounts that violate these Terms or applicable laws.

11. Indemnification

You agree to indemnify and hold harmless the Company, its directors, employees, and affiliates against claims arising from your misuse of the Platform or breach of these Terms.

12. Governing Law and Jurisdiction

These Terms shall be governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of the courts located in [City, State].

13. Changes to Terms

We may modify these Terms from time to time. Continued use of the Platform constitutes acceptance of the updated Terms.

14. Contact Information